Privacy Policy

**Effective date:** 5 August 2026

TradesPlace ("we", "us", "TradesPlace") respects your privacy. This policy explains how we collect, use, and protect personal data when you use https://tradesplace.co.uk or contact us about website design and hosting services.

## Who we are

Data controller: TradesPlace. Contact: alex@tradesplace.co.uk

## What we collect

- **Homepage concept requests:** name, business name, email, optional phone and website URL, and the goal supplied in your brief. - **Client billing:** name, business details, email, billing address, and payment records via Stripe. - **Admin CRM:** prospect research data we collect for legitimate business outreach (business name, trade, public contact details). - **Technical data:** IP address (hashed for spam protection), browser type, and cookies (see our Cookie Policy).

We do not knowingly collect data from children under 16.

## How we use your data

- Respond to enquiries and provide quotes - Deliver website builds and Care Basic hosting - Process invoices and subscriptions - Send service-related emails (not marketing without consent) - Protect our sites from spam and abuse - Meet legal and accounting obligations

**Lawful bases (UK GDPR):** contract, legitimate interests (B2B outreach to businesses with poor web presence), consent (where required), and legal obligation.

## Processors we use

| Provider | Purpose | |----------|---------| | Railway | Application hosting | | Stripe | Payments and invoicing | | Resend | Transactional email | | Stannp | Postcards, letters, SMS (outbound sales) | | Google reCAPTCHA | Spam protection on forms | | Plausible Analytics | Cookie-free, aggregate website analytics |

## Retention

- Enquiries: up to 24 months unless you become a client - Client records: duration of contract plus 6 years for tax/legal - Prospect research: while relevant to active sales pipeline

## Your rights

You may request access, correction, erasure, restriction, portability, or object to processing. Contact alex@tradesplace.co.uk. You may complain to the ICO (ico.org.uk).

## International transfers

Some processors may store data outside the UK. We use appropriate safeguards where required.

## Changes

We may update this policy. The effective date above will change when we do.